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Leading global provider of advanced equipment
and systems for the food processing industry

Innova Software Service

Marel aims to be the customers’ choice and places strong emphasis on maintaining strong relationships with our customers in order to help them generate added value through a wide variety of offerings supporting all main service needs. These range from assistance with routine issues on general software use to advanced consultancy services.

The market expects and demands constant innovation, and Marel is committed to developing Innova continuously as the market-leading solution for the food industry. Our software maintenance programme is the backbone of this commitment to our customers.

Innova Software Support

Innova Software Support

 Innova 24/7 Support Line

Innova 24/7 Support Line

Provides remote and telephone support during normal working hours, including assistance relating to routine questions regarding software use. Information on new or changed configuration and functionality is provided on request.

  • Single point of entry for all Innova service and support
  • Defined service levels, such as response times, availability and priority rules
  • Escalation process to relevant specialists when required

Provides access to emergency support for critical incidents outside normal working hours and is available 24/7/365.

  • Fast response time
  • Lower risk of production downtime
  • Peace of mind

More about our 24/7 Support Line
Innova Software Maintenance

Innova Software Maintenance

 Innova SYSTEM Maintenance

Innova System Maintenance

Innova is continuously developed to fit new market needs and requirements. Our Software Maintenance Programme provides users with rights to all new major version releases, service packs and features deployed on a regular basis.

  • Access to and rights for all upgrades, such as new version releases, service packs and other features
  • Reduction in operational risk, with a highe degree of process and device compliance and protection
  • Life cycle support to reduce operational risk, gain better control of IT costs and reduce financial risk

More about Software Maintenance

Includes a suite of services designed to keep the Innova system and IT infrastructure in an optimal state, in order to prevent or minimise unexpected downtime and disturbance to overall performance.

  • System is kept up to date to ensure reliability and
    availability
  • Costly downtime is reduced through preventive
    maintenance to the server, database, network or other
    critical IT infrastructure
  • Users and operators are evaluated and training plans
    devised to continually update their competence in
    operating and maintaining Innova

More about Innova System Maintenance
Innova Customer Training

Innova Customer Training

 Innova Consultancy Services

Innova Consultancy Services

Designed for IT and technical personnel, operations and production managers, and shop floor operators, the Innova Customer Training Programme aims to  ensure that users are continually kept up to date on new developments and that their skills to operate the system are continually improved.

  • Continuous skill improvements for customer workforce
  • Better system utilisation

The Innova Improvement Programme is designed to focus on specific improvement tasks with clear financial and business goals for customer operations.

  • Analyses future business and financial impact
  • Provides improved management tools with improved KPIs
Marel is the leading global provider of advanced equipment, systems and services to the fish, meat and poultry industries. Our brands – Marel, Stork Poultry Processing and Townsend Further Processing – are among the most respected in the industry. Together, we offer the convenience of a single source to meet our customers’ every need. With offices and subsidiaries in over 30 countries and a global network of more than 100 agents and distributors, we work side-by-side with our customers to extend the boundaries of food processing performance.

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