Software Support
Technical care for your intelligent production system
Remote and telephone support, including assistance related to routine questions regarding use of the software, assistance in identifying and verifying the cause of suspected defects or malfunctions in the software, and advice on bypassing or correction of identified defects or malfunctions. Support cases are qualified by severity, ensuring that critical problems is responded to without a delay and solution found with minimum downtime.
Access to telephone and remote support can be provided outside of normal working hours.
System check up visits allows for the assessment of IT hardware (e.g. disk space and memory, scanning and optimising the database for optimal performance, etc.) and a back up of system settings. A brief overview of the customer system will be preserved at Marel to ensure faster and higher quality of the service in the event of an incident.
Review of principal factors that affect the operation of the system with system administrator along with instruction to users on best practice.
An automatic back-up procedure is initiated to allow availability of a full backup of all data and settings. The back-up is performed automatically by data transfer via the Internet.
Software support is available for Production Management System only
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