We’ve Got You Covered!
To enhance customer service, Marel has launched a new service partnership agreement program tailored to meet the needs of different operations. "We have a very powerful service-team working at Marel Iceland, as well as at each of our 10 subsidiaries around the world. Our customers have different service requirements, and to better meet their needs we’ve designed a service agreement program that can range from basic equipment service to extensive consultancy and preventative maintenance," says Sigurpáll Jónsson, Director of Customer Service at Marel. "Service agreement contracts ensure minimum downtime, up-to-date training and maintenance, and first-class processing consultancy, all focused on giving our customers exactly what they need."

Perfect Partnership
The agreements offer processing consultancy, as well as direct access to service and follow-up, that ensure the best operation achievable. "Our specialists make sure that equipment, training and software systems are always up-to-date," says Sigurpáll Jónsson. "This is a partnership program designed to make sure that customers receive maximum results from their processing systems." Knowledgeable, reliable technicians and specialists are on call for preventive maintenance, processing consultation, in-depth customer training seminars, spare parts handling, and inventory, as well as remote online service and monitoring.

Fits All Operations
"Our program is not focused on one particular type of customer. It’s beneficial to any type of operation, large or small," says Sigurpáll Jónsson. "We offer three different standard levels: Platinum, Gold and Silver, with flexibility within each to provide the best possible solution. Different services are needed to help individual processors keep their systems running smoothly."
 
Minimum Downtime - Maximum Performance
Today, preventive maintenance has become a necessity for many processors, whatever the size of the operation. Marel has incorporated an extensive preventive maintenance option into its customer care program. "The main benefits of preventive maintenance are minimum downtime and up-to-date knowledge of system operations," says Pétur Guðjónsson, Director of Sales and Marketing and head of the Marel Consultancy Centre. "With regular system checks, in-house training and seminars the customer ensures equipment functionality and maintains his knowledge of the systems."

Processing Consultation
Scheduled visits from processing consultants make sure that all supervisors are up-to-speed on how to best utilise the information created by the systems. The specialists also examine the operational efficiency of the lines, and provide appropriate recommendations and guidelines when necessary.  "A partnership service agreement ensures priority access to rapid service, as well as systematic operational security," says Pétur Guðjónsson. "It helps processors get the most out of their investment."