The Perfect Partnership Program *
Marel Customer Care
Marel offers a Partnership Program that is tailored to meet the needs of different processing operations. The program consists of three service levels, Platinum, Gold and Silver. Each level is flexible and allows customers to choose different types of services, training and consultancy.
- In-depth training, seminars and on-site assistance
- Direct and easy access to service around the clock
- On-line software, database and system checks
- Personalised consultancy and processing advice
- New product development priority
Tailored To Meet Your Needs
Choose from three levels: Platinum, Gold and Silver.
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Preventive Maintenance
Preventive maintenance ensures minimum downtime, up-to date knowledge of system operation and maximum performance. Regular system checks and in-depth training secure equipment functionality and smooth operation.
In-depth Training
Training seminars are included in the higher level programs. Choose from a range of standard seminars or individual training. Each session is personalised, focused and equivalent to having a Marel technician in your plant for a week.
Remote Online Monitoring
Technical and production specialists monitor your systems with periodical checks to ensure system performance. Data and numbers are inspected and plant management informed of unfavourable trends. A software specialist handles all database management and secures database backup and storage.
New Product Development Priority
Members obtain priority status on participation in new product or solution development for applications that suit their requirements. Gain a competitive edge with involvement in the latest developments in food processing.
Speedy Service
The program guarantees speedy and efficient service with technicians available for 24/7 back up. Direct access to service technicians where and when you need them.
Flexible Options
Marel offers a Partnership Program that is tailored to meet the needs of different processing operations. Each availble service level is flexible and allows customers to choose different types of services, training and consultancy. Options range from basic equipment services to extensive consultancy and preventive maintenance. The program is suitable for any type of operation, large or small, as different services are needed to help individual processors keep their systems running smoothly.
Processing Consultation
Scheduled visits from processing consultants make sure that all supervisors are up to speed in using the systems to the fullest. The specialists examine the operational use of the lines and provide appropriate recommendations and guidelines where necessary. The plant will receive a report after each visit. Full confidentiality guaranteed.
*Available in select locations.
Please contact your local representative for further information.