Introduction
The following describes the structure and arrangement of Service Seminars held at Marel hf. and lists the requisite background and knowledge of Marel Service/Support engineers.
Marel hf. requires all Marel Service/Support engineers around the world to complete the Basic Level of seminar(s). Further completion of a higher level is recommended in all cases, and may be required for support of more advanced systems. In addition to this, to introduce more advanced solutions to our customers, Marel hf. explicitly requires collaborators to hold a higher level of competence know-how.
General
The Service Seminars at Marel hf. are divided in two main fields:
- Technical Service
- MPS Service.
The Technical Service part focus on the equipment itself, including its mechanical/electrical aspects as well as the device software, while the MPS Service mainly focuses on the MPS Software.
Different markets constitute different demands. In some areas a simple solution fits perfectly, whilst in others, the demand for complicated solutions is high. In light of this we have defined three levels of knowledge: the Basic Level, the Advanced Level and the Expert/Admin Level. The levels are desribed in details below.
Participants complete each level by completing tests accordingly. Previous level must be completed before attending next level. Before entering different levels, participants must fulfill various requirements, as defined below. Note, it is not necessary to complete all courses within a level at the same time.
In order to provide customers with the best possible support, all Marel Service/Support engineers must have the appropriate background and know-how. This is particularly important when entering new markets and/or employing new support staff.
The pre-requisites for new Marel Service/Support engineers have been defined as follows:
The Levels
- BASIC LEVEL
All Marel Service/Support engineers are required to complete the Basic Level in the respective field. The Basic Level for Technical Service is common for various devices. The Service/Support engineer who has completed the Basic Level:
- ADVANCED LEVEL
When introducing and delivering more advanced systems, Marel hf. requires its collaborators to be more competent in supporting and servicing Marel equipment. Additionally, in order to secure its customers best interest, Marel hf. can and/or will request a Service/Support engineer to complete the Advanced Level.
The Advanced Level has different paths for different devices. The Technical Service has four paths: Graders, IPM3, Processing Systems and Standard Products. At the same time, the MPS Service field has five focuses: TimeGuard, QC, OptiPack, Grading and Trimming and can be extended to Process and Deboning.
Prior to attending the Advanced Level courses, service personnel must have an extensive experience with Marel devices/software. The Service/Support engineer who has completed the Advanced Level:
- EXPERT/ADMIN LEVEL
This is the highest level for Marel Service Seminars. Only support personnel with exhaustive experience with Marel devices/software and extensive process know-how can participate in courses on this level. The Service/Support engineer who has completed the Expert/Admin Level:
Current Service/Support engineers
Current Marel Service/Support engineers who have attended training seminars at Marel hf. and are experienced in servicing Marel devices/software will be offered to complete the Basic Level remotely via e-mail. Initially, current Service/Support engineers will be permitted to attend the Advanced Level courses without formally completing the Basic Level, but Advanced Level will not be considered completed unless knowledge of Basic Level material has been confirmed.