Service

Innova life cycle support

Be a part of the Innova community and get access to ILCS Zone portal, Software KnowHow, Webcasts and other benefits

  • Access to the latest version of Innova 
  • Single point of entry for all Innova service and support 
  • Telephone and remote access to support engineers during normal working hours 
  • Access to software KnowHow events, webinars, etc.) 

Information

Reduce operation risk

Innova life cycle support secures your investment, offers better control of IT costs, and reduces financial risk. Furthermore, it reduces operational risk with the continuous backing for processes and new devices and supports Microsoft OS and SQL Server changes or other third-party software changes. Innova Life Cycle Support grants the right to have Innova licenses for one test system.

Availability

Access to remote and telephone support during normal working hours includes assistance relating to routine questions regarding usage of the Innova software. All customer calls are logged and each case is handled according to defined service levels and response time.

One point of entry

Innova Lifecycle Support is one point of entry for all other Innova services and support needs, that combined help improve productivity and maintain optimal performance of Marel systems.

Committed to innovation

Innova life cycle support ensures access to the latest version of Innova. It opens the way to continuous improvements and enhancements for your Innova system to keep it compatible with your ever-changing business and technical environment.

Partnership

Innova life cycle support is the first step towards a long term IT partnership with our customers and Marel's commitment to ensure that your investment continually provides the value you expect.


Find your local office

We have an extensive global sales and service network that stretches over 30 countries and six continents. Wherever you are, Marel’s sales and service specialists are close by and ready to help. We are always striving to enhance our global reach while never forgetting our local focus.


See all our locations

Related products & solutions


Get in touch

Our dedicated team is here to help and answer any questions you may have. Please complete the form, and we’ll get back to you as soon as possible. We look forward to hearing from you.